We will process your returns or exchanges on any unused full priced items and undamaged Arcas Bear Sneakers purchased on arcasbear.com within 7 days of product delivery. All products must be returned in original packaging. Sneakers returned with damaged or missing packaging are subject to a $5 restocking fee. Returns on sale items need to be paid by the customer.
Return shipping for one exchange is on us for all full priced items (excluding Ecobags). All other return shipping costs to be paid by the customer. Not valid on sale items, and original shipping fees are non-refundable.
To return process, email firstname.lastname@example.org with your order number and return or exchange request. We will review and then refund, credit, or replace.
Refunds will be processed within 10 business days after receipt and inspection of the products.
If you purchased shoes from one of our retail partners, please return shoes directly to that location, where they will issue you a warranty exchange or refund.